Account Success Manager

Location: Office-based in Belo Horizonte, Brazil; occasional travel to client sites; relocation to Belo Horizonte is possible

Company

hirify.global develops technology for Earth sciences that helps organizations understand the underground, develop mineral resources sustainably, build infrastructure, source renewable energy, and reduce environmental impact.

What you will do

• Build strong relationships with key stakeholders through consistent account interaction and proactive support.
• Assess customer requirements and coordinate onboarding and training with internal technical experts.
• Track KPIs, NPS data, and usage metrics to identify risks, opportunities, and customer value.
• Provide data-driven account insights to Strategic Account Managers and identify expansion opportunities.
• Coordinate with technical support and domain specialists to resolve complex customer issues before escalation.
• Represent the customer voice in product development, onboarding, and customer experience decisions.

Requirements

• 7+ years of relevant industry experience working with technical and non-technical stakeholders.
• Broad technical proficiency across the hirify.global product portfolio.
• Strong interpersonal, influencing, organizational, problem-solving, and emotional intelligence skills.
• Fluent Portuguese and intermediate written and spoken English required.
• Must be based in Belo Horizonte or willing to relocate there.
• Ability to manage competing priorities across a complex portfolio of major accounts.

Culture & Benefits

• Collaborative, inclusive culture focused on customer value, ownership, open communication, and continuous improvement.
• Flexible working and office team events.
• Paid volunteer day, employee share purchase plan in most locations, and rewards and recognition program.
• Continuous learning, career growth opportunities, engagement events, and culture and wellbeing programs.
• Personal support resources and location-specific benefits.

Hiring process

• Submit a resume in English.