Customer Success Manager - French market Customer Success Manager - French market (SaaS)

Location: Fully remote, with candidates located in Oslo, Paris, Madrid or Lisbon, or open to relocating

Company

hirify.global is an Oslo-based climate technology startup developing SaaS for renewable-energy projects, including solar, battery energy storage and hybrid projects.

What you will do

• Own customer relationships from onboarding through renewal, understand pain points and maximize product adoption.
• Help customers achieve measurable business outcomes and maintain strong account health.
• Identify and close upsell and cross-sell opportunities across customer accounts.
• Develop data-driven presentations using platform insights for operational stakeholders and C-suite audiences.
• Translate customer feedback, technical needs and feature requests into insights for product priorities.
• Help scale the customer success function by creating playbooks, content and processes.

Requirements

• Experience in customer success, a comparable technical role or a SaaS company.
• Strong relationship-building, problem-solving, communication and empathy skills.
• Ability to work in a fast-moving environment and adapt to changing circumstances.
• Data literacy sufficient to identify patterns, track outcomes and advocate for customer needs.
• Fluent French and English.
• Located in Oslo, Paris, Madrid or Lisbon, or open to relocating.

Culture & Benefits

• Opportunity to join a young, fast-growing startup with global reach.
• Competitive salary with an option scheme.
• Flexible work-life balance, including support for remote work weeks.
• Collaborative team culture with team events.
• Opportunities to learn and take on increasing responsibilities as the company grows.

Hiring process

• Applications are reviewed as they arrive.
• Final application day: September 9.