Customer Success Specialist (AI)

TL;DR

Customer Success Specialist (AI): Managing client relationships and driving product adoption for an AI-powered e-commerce analytics tool with an accent on user retention and satisfaction. Focus on optimizing churn rates, leading renewal processes, and translating client feedback into product improvements.

Location: Remote (Any location)

Company

hirify.global is an international tech-centric group of e-commerce companies, including a global marketplace and AI-driven analytics tools for sellers.

What you will do

• Develop and maintain strong client relationships to ensure alignment with customer needs.
• Provide rapid and comprehensive support to resolve client issues and answer questions.
• Educate users on new features and best practices to maximize product usage.
• Monitor engagement and satisfaction to identify growth, upsell, and renewal opportunities.
• Manage the renewal process to ensure high retention rates.
• Collect and structure client feedback to inform product and marketing stakeholders.

Requirements

• 1+ years of experience in customer success management.
• Fluency in Portuguese.
• Proven experience in customer retention and nurturing SMB relationships.
• Strong analytical skills and a data-driven approach to execution.
• Experience working based on KPIs such as SLA, CSAT, Retention, and Churn.
• Practical experience with AI tools and high software learning aptitude.

Nice to have

• Good English proficiency.
• Experience in Brazilian e-commerce or analytical tools companies.

Culture & Benefits

• Compensation package consisting of base salary and bonuses.
• Flexible employment options: PJ contract with the possibility of moving to CLT employment.
• 100% paid sick leave.
• International collaboration with teams across Portugal, Brazil, Latvia, and China.
• Opportunities for internal promotions and professional growth.