Customer Success Specialist (Marketplace Consultant)

Location: Remote within Brazil; contract based in São Paulo

Company

hirify.global is an international e-commerce technology group operating JoomPulse, Joom, JoomPro, and Onfy.

What you will do

• Advise Brazilian marketplace sellers on growth, assortment, pricing, competition, category analytics, and business opportunities using JoomPulse data.
• Lead onboarding and recurring training calls to help clients use the platform and apply its insights.
• Prepare practical, data-based analyses and recommendations in response to client questions.
• Improve activation, product adoption, retention, and NPS by helping clients realize value from the tool.
• Support day-to-day client communication channels when needed, while keeping marketplace consulting as the core focus.

Requirements

• At least 2 years of hands-on marketplace experience as a consultant, analyst, seller, account manager, or in a similar role.
• Fluent Portuguese.
• Advanced knowledge of e-commerce metrics and marketplace dynamics, including assortment, pricing, competition, margins, category analytics, seller growth, and product performance.
• Strong analytical thinking and the ability to turn raw data into practical client recommendations.
• Daily hands-on use of AI tools for analysis, communication, productivity, and client support.

Nice to have

• Good English proficiency.
• Experience with Brazilian marketplace sellers, SMBs, or e-commerce businesses.
• Experience with Mercado Livre, Shopee, Amazon, Magalu, or similar platforms.
• Strong communication and client relationship skills.
• Customer success or client support experience involving retention, activation, NPS, or product adoption.

Culture & Benefits

• PJ contract employment, with the possibility of moving to CLT employment later.
• Base salary and bonuses.
• 100% paid sick leave.
• International collaboration with colleagues in Portugal, Brazil, Latvia, and China.
• Opportunities for promotion.