Merchant Success Manager (Ecommerce)

Location: Fully remote from Latvia, Estonia, Portugal, Spain, Poland, or Romania; an office option is available in Riga.

Salary: €2,800 gross per month upon achieving set goals, including a €2,400 gross base salary and variable compensation.

Company

hirify.global powers on-demand commerce at global scale through technology, talent, and production infrastructure for creators, brands, and entertainment companies.

What you will do

• Manage relationships with high-profile, high-volume B2B customers globally, with a primary focus on US accounts.
• Advise ecommerce clients on growing their businesses and identifying new opportunities.
• Drive upselling and cross-selling to increase customer wallet share.
• Lead value-based conversations, discover customer needs, and streamline the sales process.
• Collaborate with internal departments to fulfill customer needs and maintain strong account relationships.
• Achieve quarterly sales objectives, forecast sales activity, and advise clients on adapting to market conditions.

Requirements

• Strategic thinking and problem-solving skills.
• Strong organizational and time management skills.
• Passion for technology and sales.
• Ability to work in a dynamic, fast-paced environment and collaborate effectively in a team.
• Excellent English communication skills required.

Culture & Benefits

• Global, inclusive, supportive, and ambitious working environment.
• Remote work or access to a modern office in Riga.
• Private health insurance.
• Additional paid days off for well-being and personal celebrations.
• Mentorship, internal meetups, hackathons, team-building events, and parties.
• Free healthy lunch and employee merchandise discounts for those working from the Riga office.

Hiring process

• 30–45-minute introductory call with Talent Acquisition.
• Practical assignment may be required, followed by a 30–60-minute hiring manager interview.
• Final decision, offer, and contract signing.