Customer Success Manager (Ecommerce)

Location: Fully remote from Latvia, Estonia, Portugal, Spain, Poland, or Romania; an office option is available in Riga.

Salary: €2,400 gross monthly base salary; monthly compensation of €2,800 gross upon achieving set goals, with variable compensation that may increase total compensation when goals are exceeded.

Company

A global on-demand commerce company formed through the merger of Printful, Printify, and Snow Commerce, providing technology, production, and infrastructure for products and merchandise.

What you will do

• Manage relationships with high-profile, high-volume B2B customers globally, primarily accounts in the US.
• Advise managed customers on ecommerce growth and identify new business opportunities.
• Drive upselling and cross-selling, manage the sales process, and increase customer wallet share.
• Lead value-based conversations and improve the customer experience with the company’s platforms.
• Discover customer needs, maintain large B2B account relationships, and collaborate with other departments to fulfill those needs.
• Achieve quarterly sales objectives, forecast sales activity, and advise clients on adapting to current market conditions.

Requirements

• Excellent English communication skills.
• Strategic thinking and problem-solving skills.
• Strong organizational and time management skills.
• Passion for technology and sales.
• Ability to work in a dynamic, fast-paced environment.
• Ability to work effectively in a team.
• Ambition to succeed, strong communication skills, and willingness to learn.

Culture & Benefits

• Global, inclusive, supportive, ambitious, and collaborative work environment.
• Remote work or access to a modern office in Riga.
• Private health insurance.
• Two additional paid days off for mental or physical well-being and one additional paid celebration day.
• Mentorship, internal meetups, and on-site and online hackathons.
• Office lunch in Riga, employee-discounted merchandise, team-building events, and parties.

Hiring process

• Practical task, delivered as a take-home assignment or live session.
• 30–45-minute introductory call.
• 60-minute final interview with the potential direct manager, followed by a hiring decision and offer.