Account Manager (Fintech)

TL;DR

Account Manager (Fintech/Traveltech): Managing and expanding a diverse portfolio of business accounts by driving product adoption and mitigating churn with an accent on Net Revenue Retention (NRR) and strategic stakeholder engagement. Focus on conducting high-impact Quarterly Business Reviews (QBRs), increasing product attach rates, and proactively neutralizing downsell risks.

Location: Hybrid role based in Chicago, IL

Salary: $100,000 - $125,000 USD (OTE)

Company

hirify.global is a travel and fintech platform that integrates corporate travel, spend management, and a corporate charge card to simplify business travel for thousands of companies.

What you will do

• Maintain and expand a high-volume book of business to increase Gross Booking Value (GBV).
• Partner with Account Directors to manage expansion and risk opportunities for larger accounts.
• Proactively identify and mitigate churn and downsell risks using Salesforce and usage data.
• Increase product attach rates by moving customers from single-product use to multi-solution adoption.
• Conduct strategic Quarterly Business Reviews (QBRs) with C-suite executives.
• Lead product training sessions and webinars to ensure deep user adoption.

Requirements

• 2+ years of experience in a closing or post-sales growth role (SaaS experience preferred).
• Proven track record of hitting expansion and retention targets.
• Proficiency in Salesforce for account health monitoring and signal detection.
• Strong technical aptitude for conducting live product demonstrations.
• Ability to communicate effectively across cross-functional teams including Product, Support, and Sales.
• Must be based in or able to work from the Chicago, IL office (Hybrid).

Culture & Benefits

• Competitive compensation package including base salary, variable pay, and potential equity.
• Hybrid-hub work model designed to provide environments for success.
• Comprehensive corporate benefits package.
• Opportunity to work in a fast-growing environment backed by top-tier investors like Blackstone and Permira.