Account Manager (SaaS)

Location: Hybrid role based out of the Chicago, Illinois sales office

Total OTE: $100,000–$125,000 USD per year, including base salary and variable target; equity is included for all roles.

Company

hirify.global is an AI-forward travel and spend management platform serving more than 38,000 businesses and groups representing over 1.8 million travelers.

What you will do

• Manage, maintain, and expand a high-volume portfolio of customer accounts across industries and company sizes.
• Partner with Account Directors on expansion opportunities and customer-risk mitigation.
• Use Salesforce, customer engagement, and product-usage data to identify churn and downsell risks.
• Increase product attach rates by helping customers adopt multiple hirify.global solutions.
• Conduct Quarterly Business Reviews, maintain executive relationships, and deliver product training, demonstrations, and webinars.
• Meet activity and revenue objectives focused on retention, expansion, and measurable customer outcomes.

Requirements

• 2+ years of experience in a closing or post-sales growth role; SaaS experience is preferred.
• Proven ability to manage high-volume customer communication and achieve expansion and retention targets.
• Experience using Salesforce and account-health data to identify growth opportunities and attach-rate gaps.
• Strong cross-functional communication and collaboration with account, support, product, and sales teams.
• Technical aptitude for explaining complex product features and leading live demonstrations.
• Customer-focused, curious, data-driven, and able to prioritize across a large book of business.

Culture & Benefits

• Hybrid-hub working model with an office environment designed to support successful collaboration.
• Competitive base pay with variable compensation tied to role, experience, and location.
• Equity for all employees; some roles may also include bonuses or commissions.
• Benefits and perks vary by employment type and location.
• Applications are reviewed on an ongoing basis as they are received.