Client Manager II (SaaS)

Location: Remote, United States

Company

hirify.global provides an integrated, end-to-end supply chain network for supply chain visibility and management.

What you will do

• Manage a portfolio of 300–400 Tier 2 and Tier 3 customer accounts as the primary contact for trading partners, integrations, and platform questions.
• Drive customer retention by maintaining responsive, proactive relationships and addressing churn risks early.
• Lead renewals, upsells, and account expansions, including moving legacy contract customers to subscription rate plans.
• Close short-cycle renewal and expansion deals, typically within days to a few weeks.
• Coordinate customer needs with Support, Services, and Leadership, following issues through to resolution.
• Maintain accurate CRM activities, notes, renewal timelines, and pipeline data while staying current on platform capabilities.

Requirements

• 2–4 years of experience in Account Management, Customer Success, or a related B2B role.
• Experience managing a high-volume book of business and meeting retention or growth targets.
• Strong organization and communication skills, with a customer-first ownership mindset.
• Technical aptitude and ability to learn SaaS platforms and integrated workflows.
• Consultative selling experience with renewal, upsell, and expansion conversations.
• Mid-market account management or customer success experience in a SaaS or B2B technology environment is preferred.

Nice to have

• EDI knowledge or exposure to EDI workflows.
• NetSuite familiarity.

Culture & Benefits

• Remote-first and casual work environment.
• 401(k) with a 3.5% company match, vested after two years.
• 20 PTO days, birthday leave, summer days, a volunteer day, and 11 company holidays.
• Medical, dental, vision, life, and other health insurance plans.
• Paid parental leave and wellness reimbursement.