5 часов назад
Account Manager, SMB (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Manager, SMB (SaaS): Managing and growing a high-volume portfolio of more than 300 SMB accounts across the UK and Europe with an accent on renewals, retention, expansion, and commercially focused customer engagement. Focus on prioritising revenue risk, leading pricing negotiations, converting upsell opportunities, and maintaining accurate forecasts and CRM records.
Location: Hybrid in London, United Kingdom. Travel up to 25%.
Company
develops AI voice technology and branded-calling products that help businesses create trusted calling experiences and improve customer engagement.
What you will do
- Own a portfolio of more than 300 SMB accounts across the UK and Europe.
- Deliver renewal, retention, expansion, and net-revenue-retention targets.
- Prioritise accounts by revenue, renewal timing, risk, and growth potential using scaled and digital engagement.
- Identify and resolve payment, usage, and expectation issues that could lead to churn.
- Lead renewal, pricing, and commercial negotiation conversations and convert upsell and cross-sell opportunities.
- Forecast portfolio performance, maintain accurate CRM records, and collaborate with Sales, Product, Support, and Finance.
Requirements
- 1–2 years of experience in Account Management, renewals, inside sales, or another commercially focused customer role.
- Evidence of owning measurable outcomes such as revenue, retention, renewals, expansion, or quota.
- Experience managing a high volume of customers, opportunities, or competing priorities.
- Confidence conducting renewal, pricing, and customer-objection conversations.
- Strong organisation, commercial prioritisation, independent decision-making, and professional communication.
- Experience maintaining customer and commercial information in a CRM.
Nice to have
- Experience managing a high-volume SMB or transactional customer portfolio.
- Experience in SaaS, technology, or another subscription-based business.
- Experience balancing direct customer engagement with scaled or digital communication.
- Experience working across UK and European markets.
- Experience identifying and closing upsell or cross-sell opportunities.
Culture & Benefits
- 25 days of holiday plus bank holidays.
- Salary-sacrifice pension with a 4% employer contribution.
- Paid parental leave and private medical, dental, and vision insurance.
- Life insurance at twice base salary.
- Work-from-home equipment stipend and a $1,000 annual professional-development budget.
- Onsite gym access and lunch provided three times per week.
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