Contact Center Representative (Insurance)

Location: Onsite in Dallas, Texas, at Fountain Place in Downtown Dallas

Company

hirify.global is a national independent distributor of life, health, and wealth insurance products with an insurtech focus, supporting independent agents and clients across the United States.

What you will do

• Respond to agent and customer inquiries by phone, email, chat, and transfer channels.
• Provide support for account questions, website navigation, product information, service needs, and insurance-related requests.
• Research information using internal systems and carrier websites, troubleshoot issues, and provide timely resolutions.
• Document interactions accurately and maintain current customer and account information.
• Communicate company updates, product and service information, and policy changes.
• Collaborate with New Business, Commissions, Annuities, and other internal teams while supporting training and continuous improvement.

Requirements

• Fluent English and Spanish
• One to two years of call center experience or experience with multi-line phone systems.
• Strong verbal and written communication, listening, troubleshooting, and problem-solving skills.
• Customer-first, professional, patient, and empathetic approach.
• Strong organization and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Comfort learning new technologies and systems.

Nice to have

• Previous experience in customer service, contact center support, financial services, or insurance.

Culture & Benefits

• Professional office environment in a premier Downtown Dallas location.
• Paid onsite garage parking or fully subsidized DART rail access.
• Collaborative culture focused on service, accountability, innovation, and problem-solving.
• Opportunities to grow within a rapidly expanding national organization.
• Hands-on exposure to insurance operations, carrier processes, commissions, new business, and annuities.