Contact Center Representative (2K Sign on bonus)

Location: West Des Moines, Iowa, United States

Company

hirify.global provides financial products and services for customers and financial professionals.

What you will do

• Handle an average of 45–55 inbound calls per day from agents, policy owners, and third parties.
• Answer questions about hirify.global products, product changes, claims, tax consequences, and state regulations.
• Explain policy values, beneficiary information, terms, and conditions.
• Process address, beneficiary, ownership, replacement, and partial withdrawal changes.
• Research customer inquiries, document accurate responses, and prepare correspondence through multiple channels.

Requirements

• At least 1 year of customer service experience.
• Ability to multitask and navigate multiple administrative systems.
• Strong verbal and written communication skills, including the ability to explain concepts to a diverse customer base.
• Ability to learn and retain detailed product and process information quickly.
• Ability to handle heavy call volumes and meet attendance and punctuality standards.
• Ability to understand and explain tax calculations and regulations related to annuity products, contracts, and disbursements.

Nice to have

• Knowledge of annuities.

Culture & Benefits

• Extensive customer service, product, and systems training.
• Quarterly incentives and a year-end bonus.
• $2,000 sign-on bonus.
• Inclusive and dynamic work environment.