Contact Center Operations Representative

Location: 106 W Nora Ave, Spokane, Washington, USA; onsite office environment.

Salary: $20.42–$28.58 per hour

Company

hirify.global is a credit union focused on serving members, supporting financial goals, and contributing to the community.

What you will do

• Serve members over the phone through effective communication, troubleshooting, and advocacy.
• Meet service-level metrics, including availability, NPS, quality assurance, and schedule adherence.
• Use the TMA model of AIDINC to identify spoken and unspoken member needs.
• Make sound, risk-aware decisions and create alternative solutions for members.
• Identify member friction points and suggest continuous improvement opportunities.
• Protect member security and comply with applicable regulations.

Requirements

• High school diploma or equivalent.
• At least two years of customer service experience, preferably in a contact center.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, high-stress, deadline-oriented office environment.
• Ability to regularly talk, hear, and operate a computer, keyboard, and mouse; occasional lifting, pushing, pulling, and carrying up to 10 pounds may be required with accommodations.

Nice to have

• Fluent Spanish reading, writing, and speaking abilities.

Culture & Benefits

• Paid time off and 11 paid holidays.
• Medical, dental, vision, and life insurance.
• Training and career development opportunities.
• Success sharing plan.
• 401(k) matching contributions and tuition reimbursement.
• Values centered on joyfulness, generosity, belonging, goodness, and striving.