Contact Center Service Specialist (Spanish Speaking)

Location: Addison, Texas, or Montpelier, Vermont; onsite four days per week on Monday through Thursday. Representatives work an 8-hour shift between 8am and 7pm ET, Monday through Friday.

Hourly pay range: $17–$26 USD.

Company

hirify.global is an insurance company providing life insurance and annuity products, with a cause-driven mission focused on financial stability and community impact.

What you will do

• Support customers across America with questions about life and annuity policies.
• Provide clear information and help resolve important customer issues.
• Deliver exceptional service and contribute to a positive customer experience.
• Collaborate with the contact center team to achieve service results.
• Use web searches, MS Office, and mainframe systems to support customer interactions.
• Identify opportunities to make service processes more efficient and effective.

Requirements

• Bilingual Spanish and English communication skills are required.
• At least 2 years of professional experience interacting with customers.
• Strong communication, listening, problem-solving, computer, and math skills.
• Ability to multitask in a fast-paced, collaborative environment.
• Ability to successfully pass a background check, which may include fingerprinting.
• Visa sponsorship is not available for this position.

Nice to have

• Associate’s degree or higher.
• Experience with continuous improvement and adapting to change.

Culture & Benefits

• Cause-driven culture centered on the values “Do good. Be good. Make good.”
• Benefits begin on the first day and can be customized for individual and family needs.
• Medical, financial, and other benefits may include 401(k), vacation, sick time, and parental leave.
• Paid volunteer time, charitable initiatives, and environmentally sustainable workplaces.
• AI tools are used responsibly to improve work efficiency, quality, and client service.