Guest Operations Communications Specialist (Airline Operations)

Location: Cottonwood Heights, Utah, United States (Corporate Headquarters); availability for nights, weekends, holidays, and occasional short-notice overtime is required.

Company

hirify.global is an airline focused on safe, reliable flight operations and guest experience.

What you will do

• Monitor Breeze flights, identify disruptions, and document flight status updates in internal systems.
• Send timely, proactive flight-level notifications to guests and internal stakeholders.
• Coordinate recovery solutions for unique operational challenges and provide higher-touch support for high-need situations.
• Audit and update communication templates to reflect regulatory and policy changes.
• Monitor sentiment on disrupted flights, escalate concerns, and communicate operational updates across teams.
• Prepare reports and insights for leadership, recommend process improvements, and mentor colleagues as skills develop.

Requirements

• High school diploma or GED.
• At least two years of written communication experience and one year of airline operations experience.
• Strong written and verbal communication, technical writing, reading comprehension, problem-solving, attention to detail, and prioritization skills.
• Basic Microsoft Office 365 proficiency and the ability to learn new systems quickly; experience working across multiple programs and screens.
• Authorization to work in the United States is required.
• Availability for nights, weekends, holidays, and occasional short-notice overtime is required. Applicants must be at least 18 years old.

Nice to have

• College degree and one to two years of customer service experience.
• Typing speed of 65 words per minute.
• Spanish language skills.
• Navitaire PSS experience.

Culture & Benefits

• Work in a fast-paced, high-pressure airline operations environment guided by safety, kindness, integrity, ingenuity, and excellence.
• Full-time health, vision, and dental coverage.
• Health Savings Account with employer matching.
• 401(k) with employer matching and generous paid time off.
• Travel benefits on Breeze and other airlines.
• Office-based work involving prolonged computer use, typing, and occasional movement or lifting of up to 15 pounds.