Customer Resolution Manager

Location: Tulsa, Oklahoma, United States; periodic travel required.

Company

hirify.global supplies industrial, medical, and specialty gases, safety products, ammonia products, and process chemicals across the United States.

What you will do

• Lead the regional dispute resolution organization, managing CX Supervisors and Customer Experience Specialists.
• Oversee the investigation and resolution of customer disputes while reducing dispute volume and cycle time.
• Coordinate with the Central Division Business Service Center, Accounts Receivable Manager, field operations, and regional CX teams.
• Set accountability for performance metrics and eliminate recurring root causes.
• Coach, mentor, and manage the performance of a high-performing customer experience team.
• Present dispute strategies, goals, status, metrics, and root-cause trends to senior executives.

Requirements

• 5+ years leading back-office or customer service functions across multiple business units.
• 3+ years motivating, influencing, and leading high-performing teams.
• Bachelor’s degree in business management, marketing, or a related field preferred.
• Strong leadership, communication, critical-thinking, problem-solving, strategic-planning, and project-management skills.
• Expert knowledge of customer service in a decentralized retail distribution environment.
• Strong proficiency in Google Workspace and Microsoft Office; SAP and integrated reporting systems experience is a plus.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, disability, and employee assistance benefits.
• Up to 14 weeks of paid childbirth benefits and parental leave.
• 401(k) plan with company matching, tuition assistance, and scholarship opportunities.
• Paid holidays, vacation, sick time, floating holidays, and bereavement leave.
• Benefits begin after 30 days of employment.
• Inclusive workplace focused on safety, customer success, sustainability, innovation, and employee development.