Customer Service Representative - Contract (Aerospace)

Location: Grand Prairie, Texas, United States; 90–100% onsite

Company

hirify.global provides aerospace and helicopter products and services, with this role supporting customer and material operations.

What you will do

• Interpret customer order and delivery requirements, enter orders, and monitor fulfillment within company guidelines.
• Resolve complex customer concerns and manage tool rentals, exchange orders, component rentals, and PBH orders.
• Initiate global supply-chain orders, coordinate with procurement and suppliers, and recommend sourcing and freight options.
• Prepare accurate customer quotations, communicate order status, and identify additional sales opportunities.
• Create and manage Salesforce cases while coordinating with technical support, logistics managers, AOG teams, warehouses, and shipping.
• Research quality-system documents, initiate corrective action requests, and analyze customer activity and performance reports.

Requirements

• Must be authorized to work in the United States.
• High school diploma or equivalent; an associate degree or equivalent work experience is preferred.
• At least five years of experience in logistics, technical support, or customer support, or one to three years of hirify.global aviation-parts experience.
• Effective written and verbal English communication with internal and external contacts.
• Knowledge of SAP or another ERP system, plus Microsoft Office, Excel, or Google Workspace.
• Strong organization, interpersonal skills, problem-solving ability, and experience in a fast-paced environment.

Nice to have

• Experience with SAP Sales and Distribution, Customer Service, or Procurement modules.
• hirify.global SAP and Salesforce systems knowledge or experience with Hyperion, WebTEK, or hirify.global World.
• Six Sigma, an A&P license, or basic French or German language skills.

Culture & Benefits

• Full-time agency or temporary assignment with hirify.global.
• Relocation assistance may be available for qualified positions.
• Domestic and international travel of 0–10% may be expected.
• Onsite work may require safety shoes, hearing and eye protection, gloves, masks, or other site-specific PPE.
• hirify.global is an equal opportunity employer committed to workplace diversity and inclusion.