Customer Operations Coordinator (Hospitality/Travel)

Location: Orlando, Florida, USA; hybrid schedule with two days in the office weekly. Monday–Friday, 8 AM–5 PM, with flexibility to work December holidays if needed.

Company

hirify.global operates e-commerce platforms and B2B2C marketplaces offering employee and membership-based deals across entertainment, travel, retail, and hospitality.

What you will do

• Handle guest issues, customer service escalations, and complex support requests.
• Fulfill manually booked products, including ticket transfers when applicable.
• Provide professional written and verbal support to customers, partners, and internal teams.
• Assist vendors with reports and maintain accurate, detailed spreadsheets.
• Support Customer Care, Operations Support, and IRO teams as needed.
• Take and make customer and partner calls on a recorded line.

Requirements

• Experience in ticketing, events, hospitality, hotels, attractions, box office, yield management, or technical operations.
• Intermediate proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Excellent customer service, vendor relations, communication, problem-solving, and organizational skills.
• Ability to multitask, work independently, remain focused on goals, and contribute as a flexible team player.
• Ability to work both remotely and in the office, with two required office days each week.

Nice to have

• Fluency in Spanish.
• Experience resolving complex customer issues and managing ticket requests, spreadsheets, and multiple tasks.

Culture & Benefits

• People-first culture focused on collaboration and meaningful in-person connection.
• Medical, dental, and vision coverage.
• 401(k) match and company-paid disability, life, and AD&D insurance.
• Three weeks of PTO, five personal days, paid holidays, and a paid Christmas-to-New-Year holiday break.
• Flexible work arrangements, fitness reimbursement, and an annual day of giving.
• $1,000 per year in Tickets-At-Work gift cards for full-time employees.