Global Fleet Operations Specialist (Robotics)

Location: On-site in Austin, Texas, United States. Full-time second shift, with possible rotating nights and weekends as operations expand toward 24/7 coverage.

Company

hirify.global develops AI-powered humanoid robots, including Apollo, for manufacturing, logistics, healthcare, home, and other applications.

What you will do

• Monitor live fleet alerts and Salesforce case queues, perform Level 1 diagnostics, and resolve issues when possible.
• Manage case lifecycles, metadata, work orders, dispatch coordination, and service-level handoffs.
• Prepare diagnostic logs, system states, and context for Tier 2/3 service and engineering escalations.
• Drive fleet troubleshooting, repairs, and preventative maintenance for internal robots.
• Manage the repair depot, including escalated cases, full-robot RMAs, teardowns, and component-level repairs.
• Validate repair manuals and upgrade kits, document procedures, and improve fleet reliability and uptime.

Requirements

• 1+ years of experience in technical support, IT helpdesk, fleet monitoring, or technical operations.
• 3+ years of hands-on experience in electro-mechanical repair, robotics, avionics, industrial automation, or a related technical field.
• Working knowledge of Salesforce or comparable ticketing and CRM platforms.
• Basic Linux command-line tools, remote desktop, terminal, diagnostic, or telemetry tools.
• Ability to isolate hardware faults, replace components, use specialized tools, and document repairs clearly.
• High school diploma or GED required; ability to lift up to 45 pounds and work on-site required.

Nice to have

• Experience with robotics, hardware systems, complex electromechanical setups, or a high-growth startup.
• Technical trade certification, associate degree, or higher.

Culture & Benefits

• Customer-first, solution-oriented approach to service and support.
• Cross-functional collaboration between field operations, service teams, and engineering.
• Small-team environment with changing priorities and broad responsibilities.
• Direct-hire position with operational flexibility for expanding global coverage.