Triage & Applications Specialist (Robotics)

Location: Pittsburgh, PA, United States; onsite five days a week. The role includes rotating on-call coverage, occasional field support, and travel generally expected to be fewer than 10 days per month.

Salary: $70,000–$105,000 per year, plus potential equity awards and an annual performance-based bonus.

Company

hirify.global Robotics develops and deploys robotic systems for direct-to-customer food production.

What you will do

• Act as a first-line technical responder for fielded robotic systems and resolve user, operator, and customer-reported issues.
• Triage incidents by gathering context, assessing severity, reproducing problems, documenting findings, and escalating when required.
• Build deep expertise in robotic systems, interfaces, workflows, operational procedures, and common failure modes as a system super user.
• Coordinate with engineering, operations, manufacturing, field services, and customer support to restore systems safely and quickly.
• Provide backup field and onsite assistance for deployments, system checkout, troubleshooting escalations, customer support, and recovery.
• Participate in rotating on-call coverage, which may require availability for up to 24 hours per day, and travel as needed.

Requirements

• Experience supporting, operating, or troubleshooting complex technical systems, ideally involving robotics, automation, hardware/software products, industrial equipment, or remote systems.
• Ability to navigate complex user interfaces, system dashboards, logs, alerts, and operational workflows.
• Excellent communication skills for translating technical issues into clear next steps for technical and non-technical users.
• Strong organization, composure under pressure, and judgment when prioritizing incidents, escalating issues, assessing customer impact, and determining when onsite support is needed.
• Ability to work onsite in the Pittsburgh office five days per week and participate in rotating on-call coverage.

Nice to have

• Spanish language proficiency.
• Experience in applications engineering, technical support, field support, systems operations, robotics, automation, or customer-facing engineering.

Culture & Benefits

• Medical, dental, and vision insurance, including HSA options.
• Company-paid life and short- and long-term disability insurance.
• 401(k), Health Savings Account, and Flexible Spending Accounts.
• Discretionary vacation days, eight paid holidays, paid sick time, bereavement leave, and paid parental leave.
• Additional voluntary insurance options and a pet insurance discount.