Bilingual Call Center Representative (English/Spanish)

Location: Onsite in Downtown Dallas, Texas, at Fountain Place

Company

hirify.global is a national independent distributor of life, health, and wealth insurance products with an insurtech focus; the role supports PHP Agency, part of the hirify.global family of companies.

What you will do

• Handle high-volume inbound and outbound calls, emails, chats, and transfers from PHP agents and customers.
• Provide accurate support for account inquiries, website navigation, product information, policy changes, and insurance-related service needs.
• Research information using internal systems and carrier websites, troubleshoot issues, and provide timely resolutions.
• Document interactions accurately and maintain current customer and account information.
• Collaborate with New Business, Commissions, Annuities, and other internal teams to resolve issues.
• Support training, onboarding, and continuous improvement initiatives.

Requirements

• Bilingual fluency in English and Spanish is required.
• Strong verbal and written communication, listening, empathy, organization, and time-management skills.
• Customer-first approach with the ability to build trust, manage multiple priorities, and work in a fast-paced environment.
• Comfort learning new technologies and systems, with strong troubleshooting and problem-solving abilities.
• 1–2 years of call center experience or experience using multi-line phone systems.

Nice to have

• Experience in customer service, contact center support, financial services, or insurance.

Culture & Benefits

• Professional office environment in a premier Downtown Dallas location.
• Paid onsite garage parking and fully subsidized DART rail access.
• Collaborative, service-focused culture with opportunities for professional growth.
• Hands-on exposure to insurance operations, carrier processes, commissions, new business, and annuities.
• Competitive compensation and benefits supporting employees and their families.