Bilingual Customer Service Representative (Spanish)

Location: Remote; work aligned with CST call-center hours

Company

hirify.global helps Americans address personal debt through financial hardship programs, individualized support, compliance-focused service, and financial technology.

What you will do

• Provide phone-based customer service to clients enrolled in financial hardship programs.
• Respond to client requests, anticipate needs, and explain available programs.
• Analyze customer issues and provide timely, accurate solutions.
• Handle difficult and high-volume calls with empathy and professionalism.
• Document outcomes, activities, and account changes in the CRM system.
• Coordinate with Sales, Operations, and other departments to resolve client questions.

Requirements

• At least one year of call-center experience.
• Spanish bilingual proficiency required.
• Reliable high-speed internet and a distraction-free home working environment.
• Technical proficiency with CRM systems.
• Strong verbal and written communication, active listening, customer service, problem-solving, and time-management skills.
• Availability for call-center hours: Monday–Friday, 7:00 a.m.–10:00 p.m. CST; Saturday–Sunday, 7:00 a.m.–9:00 p.m. CST.

Culture & Benefits

• Four-week training program covering the company’s financial hardship programs.
• Collaborative environment focused on community, connection, and belonging.
• Eligible full-time employees receive health, dental, and vision benefits.
• Paid time off, paid holidays, and paid parental leave.
• 401(k) matching, merit advancement opportunities, and career development training.