Spanish Bilingual Inbound Customer Service Representative (Fintech)

Location: Remote — United States

Pay rate: $18.41/hour, plus potential performance bonuses, shift differentials, and language differentials.

Company

hirify.global is a payments credit union service organization and fintech solutions provider serving more than 4,000 financial institutions across North America.

What you will do

• Handle incoming calls from credit union members and employees.
• Use internal tools, product resources, and manuals to resolve member inquiries accurately.
• Provide courteous, calm, and professional service while adapting to difficult situations.
• Meet performance targets and requirements for advancement through the career path.
• Build productive working relationships with colleagues and support the professional image of the contact center.
• Complete classroom and on-the-job training on products and procedures.

Requirements

• High school diploma or equivalent.
• Bilingual Spanish and English communication skills required, including clear verbal and written communication and reading comprehension in English.
• Basic computer skills with Word, Excel, and Outlook.
• Strong customer service, problem-solving, analytical thinking, judgment, and decision-making skills.
• Ability to work independently and as part of a team, with regular and reliable attendance.
• Ability to sit, communicate, use computer equipment, and analyze information for 5–8 hours per shift; occasional lifting or moving of up to 25 pounds may be required.

Nice to have

• Some post-high-school education.
• Knowledge of Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console, or Springboard.

Culture & Benefits

• Remote-first, flexible work environment focused on inclusion, psychological safety, wellbeing, and belonging.
• Medical, dental, vision, telemedicine, life, disability, supplemental, and mental health benefits.
• Paid time off, 12 paid holidays, maternity and parental leave, family care, and community volunteer time off.
• 401(k) with employer match, HSA contributions, FSA, tuition reimbursement, and wellness program.
• Training and career advancement opportunities are available.

Hiring process

• Upcoming training start date: September 21; second-shift schedules are available.
• This role is not eligible for visa sponsorship.