Technical Customer Success Manager (AI Agent Security)

Location: US-based remote role supporting West Coast customers; flexibility across multiple U.S. time zones required, with approximately 20–30% travel for customer on-site engagements, strategic meetings, and company events.

Company

hirify.global provides an AI Agent Security platform offering visibility, governance, detection, prevention, and response across the full AI agent lifecycle.

What you will do

• Own the technical and strategic success of complex enterprise accounts as the primary technical and executive-facing partner after sale.
• Lead onboarding and implementation, including discovery, training, risk assessment, solution design, configuration, integrations, and initial security posture setup.
• Advise customers on cybersecurity, application security, AI agent security, governance, policies, automations, and remediation of security violations.
• Coordinate customers, internal teams, and technology platform teams across deployments, governance approvals, integrations, escalations, and expansion plans.
• Run QBRs and executive reviews covering risk posture improvements, roadmap alignment, integration progress, value realization, and expansion opportunities.
• Translate customer requirements into success plans and provide strategic insights to Product and Engineering teams.

Requirements

• 4+ years of experience in customer-facing technical roles.
• Strong background in cybersecurity, application security, and governance frameworks.
• Experience building relationships with engineers and C-level executives and translating technical concepts into business value.
• Experience leading customer journeys, executive presentations, QBRs, workshops, and technical escalations.
• Strong data analysis capabilities and familiarity with standards such as OWASP and MITRE.
• Ability to travel approximately 20–30% and accommodate meetings across multiple U.S. time zones.

Nice to have

• Knowledge of low-code/no-code platforms, AI governance, and data protection.

Culture & Benefits

• Ownership, direct feedback, high standards, urgency, and accountability.
• Collaborative work across Customer Success, Product, Engineering, Sales, and Field Engineering.
• Opportunity to help shape enterprise customer success practices in a developing AI security category.
• Inclusive environment focused on secure, confident, and impactful work.

Hiring process

• Recruiter screen lasting 30–45 minutes.
• Interviews with the hiring manager, People Team, and Sales Engineering leadership.
• Final leadership interview with the CRO or CEO focused on technical depth, security expertise, and cross-functional execution.