Customer Success Manager (EMEA)

Location: London, United Kingdom — Remote

Company

hirify.global provides an Agentic AppSec Platform that helps development, security, and engineering teams manage risks across secure software development.

What you will do

• Own a portfolio of enterprise accounts from onboarding through renewal and expansion.
• Drive platform adoption and connect hirify.global capabilities to customer security outcomes.
• Lead executive business reviews and success planning with CISOs, AppSec leaders, and security engineers.
• Partner with Sales to identify and develop account expansion opportunities.
• Guide customers in securing AI-assisted and agentic development, including risks from GitHub Copilot, Cursor, Claude Code, and autonomous agents.
• Drive adoption of AutoFix Agent and Guardian Agent, collaborate on technical integrations and deployments, and surface customer feedback to Product, Engineering, and Leadership.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management.
• Experience managing enterprise accounts with demonstrated retention and expansion results.
• Strong familiarity with the SDLC and developer tooling, including SCM, CI/CD, ticketing systems, and container environments.
• Ability to navigate technical conversations with engineers and business discussions with executives.
• Proactive, organized communication and stakeholder management skills.

Nice to have

• Experience in Application Security or DevSecOps.
• Familiarity with AppSec tools such as SAST, SCA, DAST, or secrets detection.

Culture & Benefits

• Customer-first approach focused on measurable business outcomes.
• High standards, curiosity, and continuous improvement.
• Collective ownership and cross-functional collaboration without silos.
• Accountability, integrity, and follow-through in commitments and results.