Customer Success Engineer, Enterprise (Cybersecurity)

Location: Fully remote; periodic travel to customers, especially in the greater Washington, D.C. area. US Citizenship is required.

Compensation: $158,200–$169,500 OTE, including base salary and performance bonus.

Company

hirify.global secures the global software and AI supply chain by automating risk discovery and analysis across internally built and third-party software and AI systems.

What you will do

• Own onboarding, adoption, renewal, and expansion for a portfolio of large enterprise and government accounts.
• Build relationships with security, engineering, compliance/GRC, and procurement stakeholders and map their goals to platform capabilities.
• Help customers configure code and dependency scanning in CI/CD pipelines, vulnerability management workflows, and third-party risk processes.
• Monitor account health, identify churn or underutilization risks, and create action plans.
• Partner with Sales on expansion opportunities and relay customer feedback to Product and Engineering.
• Troubleshoot databases, REST APIs, JSON data, SBOM/AIBOM/CryptographyBOM formats, and integrations using basic scripting.

Requirements

• 5+ years of experience in customer success, account management, or a similar customer-facing role supporting complex enterprise relationships.
• Experience supporting U.S. government customers, especially federal civilian agencies, and understanding government software procurement and operations.
• Strong cybersecurity and/or SaaS customer success experience, including adoption, renewals, and churn reduction.
• Working knowledge of relational databases, REST APIs, JSON schemas, scripting with Python, shell, or similar tools, and software supply chain security.
• Familiarity with SBOMs, AIBOMs, SPDX, CycloneDX, vulnerability management, and GRC workflows.
• US Citizenship is required; periodic customer travel is required.

Nice to have

• Active security clearance or the ability to obtain and maintain one.
• Experience with vulnerability management, GRC, or third-party risk management workflows.

Culture & Benefits

• Fully remote work with potential for hybrid co-working.
• Unlimited paid time off.
• 100% medical, dental, and vision insurance coverage for employees and dependents.
• 401(k) and retirement options.
• Early-stage startup environment with a collaborative, mission-driven team.