Senior Customer Success Manager (AI)

Location: AMER; hirify.global work with flexible working hours in an async environment.

Company

hirify.global builds a global HR platform with automation and AI capabilities for international employment.

What you will do

• Manage complex mid-market and enterprise customer portfolios, driving retention and expansion outcomes.
• Deliver value-based consultations and tailored product demonstrations for prospective and current clients.
• Anticipate portfolio risks, own account plans, and lead end-to-end mitigation of complex issues.
• Create thought leadership collateral and repeatable AI and automation workflows that improve team efficiency.
• Build cross-functional relationships with Product, Sales, Marketing, and Solutions Consultant teams.
• Lead enablement initiatives, share learnings, and coach and mentor junior team members.

Requirements

• Extensive experience as a Senior Customer Success Manager.
• Ability to independently manage complex books of business and drive retention and expansion.
• Strong strategic communication and structured written and verbal communication skills.
• Experience diagnosing root causes, creating repeatable account plans, and reducing rework.
• Fluent written and spoken English.

Culture & Benefits

• Work from anywhere with flexible paid time off and flexible working hours.
• Async work model designed to support life-work balance.
• Sixteen weeks of paid parental leave and mental health support services.
• Budgets for co-working spaces, learning, wellness, home office equipment, and IT equipment.
• Stock options and an emphasis on pay equity and fair compensation.

Hiring process

• Async exercise.
• Recruiter, team member, future manager, and Bar Raiser interviews.
• Prior employment verification check.