Customer Success Manager (Cybersecurity)

Location: San Francisco Bay Area; hybrid work from the office 2–3 days per week

Company

hirify.global builds an intent-aware workspace security platform that protects human and AI-driven work for enterprise customers.

What you will do

• Guide technical enterprise customers through onboarding, adoption, renewal, and expansion.
• Develop deep expertise in the Ent product, troubleshoot with customers, and recommend approaches aligned with their goals.
• Partner credibly with Engineering, Security, DevOps, and IT stakeholders.
• Define and track account success, identify risks early, and coordinate escalations through resolution.
• Identify expansion and upsell opportunities while maintaining a customer-first approach.
• Turn customer feedback and successful outcomes into prioritized product insights and customer stories, while helping build CS playbooks and health metrics.

Requirements

• 6+ years of experience in Customer Success, Customer Success Management, or Technical Account Management.
• Experience supporting technical products and teams in Engineering, DevOps, IT, or Security.
• Demonstrated success managing large enterprise clients.
• Technical fluency, data literacy, and excellent verbal and written communication.
• Project management, negotiation, stakeholder management, and resourcefulness in ambiguous situations.
• Must be based in the San Francisco Bay Area and able to work from the office 2–3 days per week.

Nice to have

• Experience identifying expansion and upsell opportunities in enterprise accounts.
• Experience building customer success processes in an early-stage company.

Culture & Benefits

• Customer-first, humble, and urgent working principles.
• Meaningful equity in addition to salary.
• Ent generally covers 90% of medical, dental, and vision insurance and 75% for dependents.
• Flexible PTO and 14 weeks of fully paid parental leave.
• $100 monthly lifestyle account and a $500 home office stipend for remote employees.
• Inclusive workplace with reasonable accommodations throughout the hiring process.