Account Services II

Location: Remote in Nova Scotia, Canada

Salary: $18.50 CAD per hour, plus monthly bonus incentives

Company

hirify.global helps businesses establish and manage their online presence through domain, website, digital marketing, and security services.

What you will do

• Manage a portfolio of customer accounts, building long-term relationships through regular phone and email communication.
• Explain website and digital marketing strategies, campaign updates, performance data, and next steps to customers.
• Create web performance reports and keep customer campaigns aligned with expectations and goals.
• Own customer calls and escalations from start to finish, communicating customer needs and feedback to internal leaders.
• Recommend relevant upsell and cross-sell opportunities that can improve customers’ web presence.

Requirements

• At least two years of professional experience involving direct interaction with people or customers.
• Strong customer communication, organization, accountability, collaboration, and problem-solving skills.
• Self-motivation and effective decision-making ability.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Ability to resolve escalations, de-escalate customers, and retain them with minimal supervisor involvement.

Nice to have

• Prior online marketing experience.
• Desire for continuous learning and professional development.

Culture & Benefits

• Remote work with an emphasis on work-life balance.
• Diversity, inclusion, and belonging initiatives.
• Access to learning and development opportunities, mentoring, and career growth.
• More than 20 affinity groups supporting employee networking and connection.