Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Growing existing customer engagements through cross-selling, expansion, and upselling of GRC solutions with an accent on consultative selling and relationship building. Focus on developing account growth plans, managing the sales cycle for existing clients, and ensuring high customer retention.

Location: Hybrid in Toronto, Ontario, Canada (in-office presence required as needed)

Salary: $90k–$100k + commission

Company

High-growth SaaS company providing an intuitive, no-code GRC platform to transform risk management into risk intelligence.

What you will do

• Drive revenue growth via up-selling and cross-selling to existing customer accounts.
• Manage the full sales cycle for renewals and expansions, focusing on customer-centric solutions.
• Develop strategic account plans combining commercial acumen with local relationships.
• Collaborate with Account Executives, Sales Engineers, and Product teams to meet company goals.
• Forecast and track customer account metrics while maintaining accurate CRM documentation.

Requirements

• 2–5 years of sales experience within a SaaS company.
• Must be located in or able to work in Toronto, Ontario.
• Proven ability to solve business problems using technology in high-autonomy environments.
• Strong skills in rapport building and anticipating customer needs.

Nice to have

• Knowledge or exposure to GRC (Governance, Risk, and Compliance).
• Experience with marketing automation tools.

Culture & Benefits

• 100% company-paid health, dental, and vision benefits from day one.
• Open vacation policy, with most employees taking 3–4 weeks off per year.
• External learning budget and regular professional development workshops.
• Best-in-class parental leave top-up for new parents.
• RRSP matching up to 2.5%.
• Flexible work environment with a trust-based approach to outcomes.