Customer Service Associate (Manufacturing)

Location: Dayton, Ohio, USA

Company

hirify.global Industrial Coating Systems operates in a manufacturing environment serving customers across global markets.

What you will do

• Manage customer accounts and inquiries involving global orders, deliveries, pricing, and service issues.
• Support the full order lifecycle, including order entry and changes, lead times, production status, shipping coordination, and invoicing.
• Coordinate with manufacturing plants, planners, logistics, supply chain, quality, and sales teams to resolve order-related issues.
• Handle backorders, partial shipments, delivery delays, product substitutions, returns, warranty claims, and RMA coordination.
• Coordinate documentation for international shipments and follow export and trade compliance procedures.
• Document customer interactions, transactions, and resolutions in ERP and CRM systems while escalating complex or urgent issues appropriately.

Requirements

• Full-time onsite work in Dayton, Ohio, USA.
• Ability to manage moderately complex customer orders, inquiries, and service issues with increasing independence.
• Ability to collaborate with global manufacturing, planning, logistics, supply chain, quality, and sales teams.
• Ability to follow customer service processes, policies, service-level expectations, and export compliance procedures.
• Strong accuracy in documenting transactions and resolutions in ERP and CRM systems.

Culture & Benefits

• Work within a global manufacturing operation supporting customers across multiple regions.
• Contribute to continuous improvement by identifying recurring issues and process gaps.
• Follow established processes and service-level expectations across global operations.