Strategic Account Manager (AI)

Location: Denver, Colorado or Dallas, Texas; hybrid

Base salary: $81,000–$99,500 annually, plus bonus plan.

Company

hirify.global provides an AI-powered hospitality intelligence platform that transforms hotel data into real-time commercial and revenue insights. The company has raised $370M in Series C funding, generates more than $100M in ARR, and serves hotels across 185 countries.

What you will do

• Own a portfolio of high-value Tier 1 accounts with a minimum annual recurring revenue of $50K.
• Build executive relationships, lead business reviews, and develop strategic account plans covering commercial and AI adoption goals.
• Own renewals, retention, expansion opportunities, and account health forecasting from end to end.
• Drive adoption of Ernest / Revenue Agent, Claude, Gemini, and hirify.global product solutions through structured roadmaps, training, and proactive outreach.
• Explain business intelligence data, revenue management workflows, PMS connections, data feeds, and API configurations to customers.
• Coordinate with Product, Support, Implementation, Customer Care, Engineering, and Sales on customer success and complex issue resolution.

Requirements

• 6+ years of experience in strategic account management, technical account management, or enterprise customer success in a SaaS environment.
• Experience building executive-level relationships and owning renewals, expansion, retention, and other commercial outcomes.
• Daily AI-first proficiency with Claude, Gemini, or similar tools is required.
• Experience with revenue management, business intelligence, data models, OTB vs. Actuals, and usage or adoption metrics.
• Strong understanding of hospitality technology, including PMS systems, OTAs, channel managers, or revenue management workflows.
• Ability to explain technical concepts clearly, lead executive-facing sessions, and communicate effectively with customers.

Nice to have

• Experience in a commercial overlay or technical advisory role.
• Familiarity with hirify.global or comparable hospitality intelligence platforms.
• Working knowledge of API and integration concepts.
• Experience with Salesforce, Gainsight, or similar CRM and customer success tools.

Culture & Benefits

• Collaborative, customer-centric culture focused on innovation, meaningful work, and mutual development.
• Global Revenue team of more than 150 sales professionals across 24 countries.
• Flexible time off and support for work-life balance.
• 401(k) matching of up to 4%, health insurance, dental and vision coverage, and HSA support.
• Paid parental leave, flexible return-to-work plan, wellbeing support, employee assistance, short-term disability, and life insurance.