Account Manager (SaaS)

Location: New York City; hybrid work with in-person attendance at the Chelsea office 3+ days per week

Salary: $100,000–$200,000 annual OTE, including base salary and target incentive compensation; equity and commission offered

Company

hirify.global provides mission-critical software used by leading venture investors.

What you will do

• Own customer relationships for approximately 80 clients from onboarding through upsells and renewals.
• Drive account activation, product adoption, and measurable customer value.
• Work with customers and stakeholders to understand needs and resolve problems through strong product knowledge.
• Relay customer feedback to the product team and help prioritize the roadmap.
• Refine customer success processes and share effective practices across the broader team.
• Forecast accurately and focus account management efforts on the highest-priority customers.

Requirements

• Bachelor’s degree with coursework in business, sales, marketing, or a related field.
• At least 2 years of experience successfully managing customer relationships, ideally in SaaS or data companies.
• Excellent communication skills with sales, engineering, data science, and other stakeholders.
• Technical acumen and the ability to learn software products quickly.
• Resourcefulness, comfort with ambiguity, and adaptability in rapidly changing sales environments.
• Excitement to work in person at the New York City office at least 3 days per week.

Culture & Benefits

• Customer-obsessed approach focused on honesty, responsiveness, and solving customer problems.
• Regular feedback through call reviews, written communication reviews, and continuous improvement practices.
• Direct communication, openness to feedback, and a strong focus on self-improvement.
• Fast-paced environment where speed and execution are important to retaining customers.
• Equity and commission are offered in addition to compensation.