Supplier Support & Onboarding Specialist (SmartEquip)

Location: Breda, Noord-Brabant, Netherlands

Company

hirify.global is a global asset management and disposition company providing end-to-end solutions for buying and selling used heavy equipment, trucks, and other assets.

What you will do

• Lead onboarding initiatives for assigned suppliers in the SmartEquip platform and ensure readiness for customer go-live milestones.
• Coordinate with suppliers and internal teams to collect credentials, content, configuration details, and other implementation requirements.
• Build working relationships with suppliers, fleets, internal stakeholders, and external clients throughout the onboarding lifecycle.
• Provide front-line support for SmartEquip users and troubleshoot technical or functional issues.
• Escalate complex cases to Product, Engineering, or IT and track support requests through resolution.
• Prepare support tickets, written responses, internal notes, and documentation.

Requirements

• 2+ years of experience working on an information technology project team is preferred.
• Experience managing projects that deliver web-based software applications is preferred.
• Hands-on experience with databases and SQL is required.
• Experience with ERP applications, integration concepts, and external clients is preferred.
• Ability to diagnose and troubleshoot technical or functional issues and explain solutions to non-technical users.
• Strong written and verbal communication, time management, attention to detail, and cross-functional collaboration skills.

Culture & Benefits

• Work within a global corporate services organization supporting equipment sales operations.
• Collaborate across departments in a highly matrixed environment.
• Support customers and suppliers throughout the full onboarding and service lifecycle.
• Employment is subject to being legally entitled to work in the country where the position is located.