KLM Customer Service Agent Business to Trade - German/English 1

Location: Hybrid work in Amsterdam; paid onboarding takes place at the office for up to 10 weeks, with the possibility of working from home at least two days per week. Working from abroad is permitted for up to three periods of four weeks per year after completing the training and trial period, subject to specific rules.

Salary: €2,646.75 gross per month based on 40 hours per week. A language allowance of €1.50 per hour also applies.

Company

Cygnific is a subsidiary of hirify.global providing multilingual customer service for hirify.global and brands such as Sunweb and Rituals through phone, email, live chat, social media, and WhatsApp.

What you will do

• Assist travel agencies by phone with questions about bookings, flights, luggage, upgrades, loyalty programs, and special requests.
• Find fast and suitable solutions to customer and travel-related problems.
• Provide support through reservation and CRM systems.
• Complete department-specific training and broaden product knowledge through cross-training.
• Work collaboratively to deliver 24/7 customer service.

Requirements

• At least a HAVO or MBO 4 diploma.
• German and English fluency in spoken and written communication required.
• Ability to understand complex and technical computer systems.
• Willingness to work irregular shifts and occasional weekends.
• Full-time availability of 40 hours per week is required during the up-to-10-week office-based training.
• Call center or customer service experience is preferred.

Culture & Benefits

• Seven-month employment contract with the prospect of long-term collaboration.
• 25 vacation days, holiday allowance, end-of-year bonus, and pension plan.
• Hybrid work, home-office allowance, and commuting reimbursement options.
• Irregularity allowances and additional training opportunities.
• Discounts on hirify.global flight tickets after one year of employment, subject to availability.
• International workplace with colleagues from more than 30 countries and team social events.

Hiring process

• Apply online and expect a follow-up call from the recruitment team.
• Start date: 5 January 2026.