Customer Service Specialist (SaaS)

Location: Amsterdam, Netherlands

Company

Nebius builds a full-stack AI cloud platform for data processing, model training, and production deployment, with infrastructure spanning compute, storage, networking, and applied AI.

What you will do

• Process GDPR and data subject requests, including account deletion, data export, opt-outs, identity verification, and documentation.
• Handle invoice retrieval, payment method issues, billing disputes, and charge reconciliation.
• Manage financial operations workflows, approvals, anomaly escalation, and record accuracy.
• Provide basic support for account access, console navigation, and onboarding, escalating complex issues to support engineers.
• Maintain Jira queues with accurate categorization, priorities, and SLA tracking; build filters and dashboards for reporting.
• Identify recurring request patterns and opportunities for automation or self-service.

Requirements

• Experience in customer support, L1 support, or operations, preferably in a SaaS or cloud environment.
• Proficiency with Jira, including filter and dashboard creation.
• Strong attention to detail and ability to work within defined processes.
• Ability to work independently with minimal supervision and proactively propose improvements.
• Strong written English required.
• Applicants must be authorized to work in the Netherlands and provide proof of employment eligibility.

Nice to have

• Experience handling GDPR or data subject requests.
• Background in financial operations or SaaS billing.
• Familiarity with CLI tools or basic command-line navigation.
• Experience working with engineering or automation teams.

Culture & Benefits

• Competitive compensation.
• Career growth and learning opportunities.
• Flexibility, ownership, and autonomy.
• Collaborative and innovative international environment.
• Opportunity to work on impactful AI projects.