Customer Support Specialist

Location: On-site in Leiden, the Netherlands; occasional travel may be required for major deployments.

Company

hirify.global is a fast-scaling healthtech company building a clinician-designed platform for medical notes and healthcare workflows.

What you will do

• Handle customer support tickets and incoming phone calls, resolving issues quickly and clearly.
• Triage and prioritize urgent issues, including workflow blockers, and escalate them appropriately.
• Maintain customer relationships and help users succeed with the platform.
• Coordinate onboarding and training logistics, including scheduling sessions and sharing materials.
• Create and improve FAQs, troubleshooting guides, and internal knowledge base articles.
• Track recurring issues and surface patterns and product feedback to reduce future support demand.

Requirements

• Proven experience in customer support, customer success, operations, or service desk work.
• Ability to handle high volumes of tickets and calls with empathy and composure.
• Strong organization skills, including documentation, prioritization, and reliable follow-up.
• Clear communication in Dutch and English is required.
• Ability to explain technical issues simply and coordinate with internal teams.
• Availability to work on-site in Leiden, the Netherlands.

Nice to have

• Experience supporting healthcare customers or clinicians.
• Familiarity with Zendesk, Intercom, Freshdesk, and CRM hygiene.
• Basic troubleshooting experience with browser and audio settings, permissions, and integrations.

Culture & Benefits

• Opportunity to contribute to the future of healthcare in a fast-growing European healthtech scale-up.
• Regular team outings and social events.
• Dog-friendly office.
• Culture focused on ownership, learning, ambition, and collaboration.
• Background check required before hiring due to the handling of sensitive patient data.