KLM Customer Service Agent Business to Trade - Dutch/English 1

Location: Hybrid role based at the Westerpark workplace in Amsterdam, Netherlands; paid training is held at the office for up to 10 weeks.

Salary: €2,646.75 gross per month based on 40 hours per week.

Company

Cygnific is a hirify.global subsidiary providing multilingual customer service for hirify.global and brands including Sunweb and Rituals through email, telephone, live chat, social media, and WhatsApp.

What you will do

• Assist travel agencies by phone with booking, flight, luggage, upgrade, loyalty-program, and special-request questions.
• Find fast and suitable solutions to travel-related problems.
• Use reservation and CRM systems to support customers and business partners.
• Exceed passenger expectations through proactive and customer-focused service.
• Complete cross-training and support different products and departments.

Requirements

• At least a HAVO or MBO 4 diploma.
• Fluent Dutch and English in spoken and written communication are required.
• Ability to understand complex and technical computer systems.
• Availability for irregular shifts and occasional weekend work.
• Full-time availability of 40 hours per week during the training period.
• Call-center or customer-service experience is preferred.

Culture & Benefits

• Seven-month employment contract with the prospect of long-term collaboration.
• Hybrid working with the option to work from home at least two days per week after onboarding.
• 25 vacation days, holiday allowance, end-of-year bonus, pension plan, and irregularity allowances.
• Travel allowance of €0.19 per kilometer or full public-transport reimbursement with an NS Business Card.
• Work-from-home allowance of €2.45 per day and additional training opportunities.
• Working from abroad is permitted for up to three periods of four weeks per year after completing the training and trial period, subject to specific rules.

Hiring process

• Applications are followed by contact from the recruitment team.
• Start date: 7 April 2026.