обновлено 11 дней назад
Customer Service Quality & Projects Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Quality & Projects Manager (Customer Service/KPIs): Monitoring and analyzing KPIs, managing improvement projects, and optimizing processes and documentation for efficient customer service operations with an accent on data-driven performance management, quality standards, and external partner collaboration. Focus on coordinating initiatives, analyzing operational data, improving workflows, and ensuring service levels with external partners.
Location: Sevenum, Netherlands; onsite role under a Dutch employment contract
Company
is a European e-pharmacy focused on providing online access to health-related products and services.
What you will do
- Monitor, analyze, and report operational data and KPIs.
- Plan, set up, and manage projects, coordinating initiatives and tracking results.
- Analyze and optimize processes to create sustainable and efficient workflows.
- Maintain and improve structured documentation and reporting processes.
- Manage and develop external partners through performance reviews and defined quality and service levels.
- Work with stakeholders to identify optimization opportunities and implement quality and efficiency improvements.
Requirements
- Completed university degree is mandatory.
- At least five years of relevant professional experience, ideally in customer service.
- Experience with KPI-driven project management and data-based analysis.
- Very good knowledge of Microsoft Excel and PowerPoint.
- Hands-on experience with CRM systems.
- Business-fluent English and fluency in German, French, Dutch, or Italian are required.
Culture & Benefits
- Travel allowance for the daily commute to the Sevenum office.
- 28 vacation days and an annual vacation bonus equal to 8% of annual gross salary.
- Contribution-free company pension plan.
- Employee discounts, including 10% off the online selection and on-site sales.
- Internal and external training programs, team events, fitness facilities, and recreation spaces.
- Anonymous, free professional mental-health support through nilo.
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