Customer Experience Coordinator (Insurance)

Location: Norfolk, Nebraska, United States

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus, serving agents and clients nationwide.

What you will do

• Receive, review, file, and submit contracts, licenses, applications, and other customer paperwork.
• Compile and verify data from documents, correcting incomplete or inaccurate submissions.
• Contact customers to resolve questions, inconsistencies, and missing information.
• Enter document data into the Premier Agency System (PAS) and maintain accurate records.
• Create and update online contracts, carriers, products, and agency links.
• Respond to customer inquiries about document status and complete the daily workload.

Requirements

• High school diploma or GED.
• Strong customer service skills and a friendly, professional attitude.
• Accuracy, thoroughness, sound judgment, and attention to detail.
• Ability to prioritize duties, follow procedures, maintain confidentiality, and complete administrative work on time.
• Ability to motivate others to meet demands and deadlines.

Nice to have

• Prior administrative experience.
• Secondary education in a business-related field.

Culture & Benefits

• Family-like work environment with daily support and recognition for strong performance.
• Opportunities for professional growth within a hyper-growth company.
• Competitive compensation package with benefits for employees and their families.
• Equal opportunity employer committed to reasonable accommodations for qualified individuals with disabilities.