Customer Experience Coordinator (Commercial Insurance)

Location: Irving, Texas, United States; 3-day hybrid schedule onsite in a company office

Company

hirify.global is a property and casualty insurance company serving mid-sized commercial enterprises in construction, manufacturing, and healthcare.

What you will do

• Develop and implement service strategies for agency customers and policyholders.
• Collaborate with agencies, policyholders, and internal business partners to address customer needs.
• Recognize and escalate service requests outside prescribed guidelines.
• Educate customers about tools and resources that improve the customer experience.
• Coordinate service reviews and prepare onboarding materials, account guides, and stewardship reports.
• Monitor data integrity for large, complex policyholders and proactively address service gaps.

Requirements

• High school diploma or GED.
• At least 3 years of experience in commercial underwriting, premium audit, commercial agency, loss control, or claims.
• Proficiency with Microsoft Office Suite and strong organizational skills.
• Analytical, problem-solving, negotiation, and decision-making skills.
• Excellent verbal and written communication skills for working with internal and external customers.
• Ability to travel up to 5%.

Culture & Benefits

• Competitive base pay and performance-based incentive pay.
• Health and welfare benefits.
• 401(k) savings plan with profit sharing.
• Generous paid time off programs.
• Flexible work arrangements supporting work-life balance.
• Collaborative environment focused on professional growth.