Coordinator, Client Service (Medicare Secondary Payer Compliance)

Location: Remote - Arizona, United States

Company

Brown & Brown provides insurance and risk management services with a culture focused on meritocracy, customer service, and professional collaboration.

What you will do

• Manage an active caseload and process Medicare Secondary Payer Compliance services through product delivery.
• Communicate with customers by telephone, email, and written correspondence using approved templates and instructions.
• Collect required information and documentation, review medical records for rated ages, and enter accurate data into the case management system.
• Prepare documents, templates, correspondence, exception reports, and daily Work Condition Reports using multiple software programs.
• Educate customers on available services, address questions and concerns, and escalate issues to the Team Leader when necessary.
• Collaborate across teams, provide backup support through cross-training, and protect confidential information.

Requirements

• Must work remotely from Arizona, United States.
• High school diploma or equivalent.
• Basic working knowledge of Outlook, Word, Excel, and PDF software.
• Exceptional telephone etiquette and effective written and verbal communication skills.
• Ability to manage confidential information, maintain accurate records, and collaborate across teams.

Nice to have

• Bachelor’s degree from an accredited university or college.
• 1–3 years of Workers’ Compensation experience.
• Experience managing a caseload.

Culture & Benefits

• Meritocratic culture supporting self-starters and customer-focused work.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.