Coordinator, Client Service

Location: Remote - Arizona

Company

Brown & Brown provides a client service coordination role supporting Medicare Secondary Payer Compliance services.

What you will do

• Manage an active caseload and process requested services through product delivery.
• Communicate with customers by telephone and email using approved templates and instructions.
• Obtain and review information, documentation, and medical records, including rated ages.
• Enter and maintain accurate case data, electronic files, documents, templates, and correspondence.
• Educate customers on available services and Medicare Secondary Payer Compliance.
• Collaborate with internal teams, escalate concerns to the Team Leader, and provide backup support through cross-training.

Requirements

• High school diploma or equivalent required.
• Basic working knowledge of Outlook, Word, Excel, and PDF software.
• Exceptional telephone etiquette and effective written and verbal communication.
• Ability to manage confidential information and follow company confidentiality policies.
• Ability to manage a caseload, review exception reports, and prepare daily Work Condition Reports.

Nice to have

• Bachelor’s degree from an accredited university or college.
• 1–3 years of experience in Workers’ Compensation.
• Experience managing a caseload.

Culture & Benefits

• Meritocratic culture focused on initiative and customer service.
• Medical/Rx, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.