Client Support Representative (Tu - Sa, 10:30a-7pm) (Environmental Testing)

Location: Arvada, CO, USA; onsite role. Full-time schedule: Tuesday–Saturday, 10:30am–7:00pm, with possible overtime and additional weekend work.

Salary: $20.00–$22.00 per hour, depending on experience.

Company

hirify.global provides analytical testing services across food, environmental, pharmaceutical, and other life sciences sectors. The Built Environment Testing division delivers industrial hygiene and indoor air quality testing, including asbestos, mold, bacteria, VOCs, Legionella, radon, lead, and silica testing.

What you will do

• Manage inbound and outbound client communications by phone and email.
• Receive, verify, organize, and track laboratory samples against Chain of Custody documentation.
• Assist walk-in clients with sample submissions and explain services and project preparation requirements.
• Maintain client and project records in the Tracker LIMS system.
• Coordinate with laboratory and operations personnel to resolve client inquiries.
• Process credit card transactions through Stripe, provide supplies, and support front-office and laboratory administration.

Requirements

• High school diploma.
• At least 2 years of customer service experience preferred.
• Authorization to work indefinitely in the United States without restriction or sponsorship.
• Professional working proficiency in English, including reading, writing, and speaking.
• Strong written and verbal communication, active listening, interpersonal, prioritization, problem-solving, and client-focused skills.
• Computer literacy with office software, Adobe PDF, and CRM systems; ability to work under pressure and multitask.

Culture & Benefits

• Career development and support for continued professional growth.
• Equal opportunity workplace with a focus on diversity, equity, and inclusion.
• Commitment to environmental sustainability and carbon reduction.
• Confidential handling of applicant information under applicable EEO guidelines.