Customer Service Representative - Central

Location: Romeoville, Illinois, United States; hybrid workplace. The Central Region schedule in Romeoville is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Salary: $20.00–$34.00 per hour

Company

hirify.global provides precision-engineered products and customer-focused support following the merger of Anvil International and Smith-Cooper International.

What you will do

• Respond to customer inquiries by phone, email, and live chat, aiming for first-contact resolution.
• Answer product, service, technical, and account-management questions.
• Resolve complaints and process RMAs, credits, and debits in the company portal and CRM.
• Process customer and outside-sales RFQs accurately and efficiently in the ERP platform.
• Collaborate with sales and internal teams, escalating complex issues when needed.
• Document customer interactions, identify process improvements, and monitor service KPIs in Power BI dashboards.

Requirements

• Bachelor's degree or equivalent work experience in B2B customer service.
• Excellent verbal and written communication skills, including conflict resolution.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to remain calm under pressure and adapt to changing priorities in a fast-paced environment.
• Proficiency working in an ERP system; CRM experience is beneficial.

Culture & Benefits

• Hybrid work arrangement at the Romeoville distribution center.
• Collaboration with the outside sales team and cross-functional departments.
• Focus on customer satisfaction, quality, and service excellence.
• Equal opportunity employment.

Hiring process

• Application review.
• Interview.
• Hiring decision.