Overnight Shuttle Dispatcher Supervisor (Transportation Operations)

Location: Onsite at Anchorage International Airport, Anchorage, Alaska, United States. Overnight schedule from 11:00 p.m. to 7:00 a.m.; workdays vary and may include weekends.

Compensation: $23.70 per hour.

Company

hirify.global provides technology-enabled parking and shuttle transportation services across North America.

What you will do

• Supervise dispatchers and Dispatcher Leads, assign duties, monitor productivity, and conduct coaching and performance evaluations.
• Manage staffing, shift briefings, scheduling, workflow, and onboarding support for dispatch staff.
• Oversee real-time shuttle operations, including vehicle and driver assignments, route coverage, service-level changes, and passenger ETAs.
• Monitor GPS systems, dispatch software, and radio communications while responding to disruptions, breakdowns, emergencies, and high-volume periods.
• Coordinate fleet availability with maintenance teams and drive shuttle vehicles when needed to maintain service continuity.
• Prepare operational reports, audit documentation, and maintain records of incidents, delays, route changes, staffing, and performance metrics.

Requirements

• At least 3 years of transportation or dispatch experience, including at least 1 year in a leadership or supervisory role.
• Strong knowledge of dispatch systems, fleet operations, route scheduling, operational data, and problem-solving in fast-paced environments.
• Proficiency with Microsoft Word, Microsoft Excel, dispatch software, radios, computers, tablets, and GPS systems.
• Working knowledge of ADA transportation requirements and applicable safety standards.
• Must be over 21, hold a valid driver's license with an acceptable driving record, and be able to safely drive shuttle vehicles.
• Must be authorized to work in the United States and provide employment eligibility documentation; participation in E-Verify is required. A background check is also required.

Culture & Benefits

• Fast-paced, field-based transportation environment with frequent radio communication and outdoor weather exposure.
• Full-time benefits include 10 paid days off, 8 paid holidays, and medical, dental, and vision coverage.
• Company-paid basic life and short-term disability insurance, plus optional additional coverage.
• 401(k) plan with employer match and immediate vesting.
• Employee Assistance Program and parental and caregiver leave.
• Work may include evenings, weekends, holidays, and rotating schedules to support 24/7 operations.

Hiring process

• Application and internal review.
• Phone screen.
• On-site interview followed by the hiring decision.