Technical Account Manager (Biotechnology)

Location: Taiwan (home-based)

Company

hirify.global is a biotechnology company providing research and healthcare building blocks to researchers and companies worldwide.

What you will do

• Manage the daily customer service function, handling inquiries about orders, complaints, and technical support.
• Provide technical advice, practical information, and tools to customers.
• Identify and interpret customer requirements and align them with business unit capabilities.
• Collaborate with Sales Account Managers, Production Managers, and Senior Scientists to support clients and improve satisfaction.
• Attend trade and technical shows and deliver technical presentations.
• Maintain current technical knowledge through workshops, publications, professional networks, and industry benchmarking.

Requirements

• Master’s degree in a relevant life science field, such as cell biology, immunology, or molecular biology.
• Fluent verbal and written English and Chinese.
• Strong technical presentation skills.
• Customer-focused, proactive, and action-oriented approach.
• Excellent communication, organization, and time management skills.
• Commercial experience of 1–2 years or previous experience in a similar industry role is advantageous but not essential.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with a company match fully vested from day one.
• Paid parental leave after three months of employment.
• Paid vacation, personal, sick, floating holiday, and company holiday time.
• Flexible spending and health savings accounts, life and disability insurance, and supplemental insurance plans.
• Commuter benefits, well-being initiatives, and peer-to-peer recognition programs.