Technical Account Representative (Aerospace)

Location: Casa Grande, Arizona, USA; onsite. Eligibility is limited to U.S. citizens, U.S. nationals, lawful permanent residents, qualifying temporary residents, refugees, or asylees.

Company

hirify.global manufactures advanced lightweight composite materials, including carbon fiber, resins, prepregs, honeycombs, and engineered composite structures for industries including commercial aerospace.

What you will do

• Coordinate customer interactions, provide progress and schedule updates, and support customer meetings.
• Collect information from internal departments for customer RFQs and RFPs, follow up on quotations and forecasts, and report feedback to management.
• Provide required documentation to new and prospective customers and coordinate credit-term setup.
• Enter and maintain customer sales orders in the ERP system, ensuring purchase orders, contract requirements, product codes, and pricing codes are accurate.
• Manage warranty claims and returns, coordinating reviews, credits, debits, replacements, repairs, and system updates.
• Maintain export-screening documentation, ECCN records, quotation and order files, and required retention records while supporting site safety objectives.

Requirements

• Bachelor’s degree in a related field preferred.
• At least one year of equivalent experience in customer support, retail, project management, or production; aerospace, composite materials, or manufacturing experience is preferred.
• Strong written and verbal communication skills, including the ability to present information and respond to managers, clients, and customers.
• Ability to write reports, business correspondence, and procedures and communicate across the organization, including with senior site staff and the plant manager.
• Computer literacy and proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Working knowledge of MRP/ERP systems and compliance with applicable export-control and legal requirements.

Nice to have

• Experience with Microsoft AX or Dynamics 365.
• Education and related aerospace industry experience in lieu of the standard qualification combination.

Culture & Benefits

• Work in a manufacturing, sales, and research-and-development environment focused on continuous improvement.
• Participate in monthly safety training and other site safety initiatives.
• Follow hirify.global policies, procedures, and Code of Business Conduct.
• Equal opportunity employment is provided to qualified applicants.