Customer Account Manager (Manufacturing)

Location: Oconomowoc, Wisconsin; 5 days per week in office

Company

hirify.global provides corrugated and plastic packaging products, reusable packaging solutions, and supply chain services through Menasha Packaging and ORBIS Corporation.

What you will do

• Serve as the primary point of contact for assigned customer accounts and sales personnel.
• Manage orders from receipt through product delivery, including order entry, edits, status updates, and expedite requests.
• Provide customer support through direct and ACD phone lines and respond to customer inquiries.
• Troubleshoot issues, identify root causes, and coordinate resolutions with internal teams and ORBIS facilities.
• Support sales activities with quotes and purchase order changes while developing product knowledge.
• Contribute to quality and continuous improvement initiatives and provide backup team coverage.

Requirements

• High school diploma or equivalent.
• 3–5 years of customer support or account management experience.
• Strong verbal and written communication, organization, multitasking, and problem-solving skills.
• Ability to manage priorities and maintain accuracy in a high-volume environment.
• Comfort using multiple systems and software tools, including SAP, SharePoint, Salesforce, and Teams.
• Ability to work full-time in an office-based environment in Oconomowoc, Wisconsin.

Nice to have

• Bachelor’s degree.
• 5–10 years of customer support experience in an ISO-certified manufacturing environment.
• ERP experience, preferably with SAP.
• Knowledge of customer support processes, best practices, and customer loyalty strategies.

Culture & Benefits

• Collaborative, people-first work environment.
• Opportunities for personal and professional growth.
• Focus on quality, innovation, and continuous improvement.
• Opportunity to contribute directly to the customer experience.