Supervisor, IT Support (Aerospace)

Location: Onsite at hirify.global’s global headquarters in Long Beach, California, United States. Routine domestic travel, occasional international travel, variable shifts, evenings, weekends, and on-call participation may be required.

Base pay range: $76,800–$96,000 USD annually.

Company

hirify.global is an aerospace company building rockets, spacecraft, and critical subsystems for space and connectivity missions.

What you will do

• Coordinate daily Service Desk operations and lead a team of up to 10 IT Support staff.
• Manage ticket prioritization, workload allocation, timely resolution, and SLA compliance.
• Resolve escalated technical issues and provide hands-on support during critical incidents.
• Lead regional IT projects from requirements gathering and planning through implementation, testing, and operational support.
• Document and maintain policies, procedures, and service processes while supporting problem management and continuous improvement.
• Build partnerships with site leadership and collaborate with Infrastructure, Launch, Cybersecurity, and Client Services teams.

Requirements

• 10+ years of experience in a support or service role with progressive responsibility, plus a high school diploma or GED.
• Leadership experience, including mentoring or training others.
• Hands-on experience with ITSM tools such as Jira or ServiceNow and a service delivery framework such as ITIL.
• Technical expertise in at least four areas including Windows and Linux, PC hardware, Active Directory and Group Policy, scripting, Microsoft 365, networking, virtualization, or cloud technologies.
• Experience delivering and supporting medium-to-complex end-to-end IT projects.
• For U.S. office roles, eligibility to access ITAR-regulated technology is required; candidates must be U.S. citizens, lawful permanent residents, refugees, asylees, or eligible to obtain the required authorizations.

Nice to have

• STEM-related bachelor’s degree and ITIL or HDI-SCM certifications.
• Advanced PowerShell scripting and Excel data analysis skills.
• Experience with Azure, Microsoft 365, AWS, security frameworks, VPNs, firewalls, or related technologies.
• Experience supporting aerospace, semiconductor, manufacturing, laboratory, launch, test, or mission-control operations.
• Ability to communicate complex technical concepts to general audiences.

Culture & Benefits

• Company stock and an Employee Stock Purchase Program with a 15% discount.
• Medical, dental, vision, HSA, flexible spending, disability, and life insurance benefits.
• Paid vacation and sick time, 11 paid holidays, paid parental leave, and a 401(k) with company match.
• Onsite fitness centers where available, gym discounts, subsidized EV charging, snacks and beverages, and employee discounts.
• Work may include prolonged sitting, standing, walking, computer work, and occasional exposure to noise, dust, or fumes in production areas.