Associate, IT Support Technician

Location: Onsite in the Downtown Los Angeles office, United States. Work hours may include evenings, weekends, and holidays during peak event periods. No relocation assistance is provided.

Annual base salary: $70,500–$82,000.

Company

hirify.global is an independent, nonprofit, privately funded organizing committee delivering the Los Angeles 2028 Olympic and Paralympic Games.

What you will do

• Provide tier I–III helpdesk support for employees and resolve hardware, software, network, telephone, and AV issues.
• Install, diagnose, repair, maintain, and upgrade workstations and other IT equipment.
• Monitor and resolve incidents and requests in ServiceNow, escalating tickets and tracking assigned activities.
• Develop helpdesk procedures, documentation, and self-service resources to improve first-call resolution.
• Support employee onboarding and termination by deploying systems, accounts, credentials, remote access, and access removal.
• Provide onsite technology support for special events and remote offices.

Requirements

• 3+ years of experience providing tier I–III helpdesk support.
• Strong working knowledge of ServiceNow for incident and problem management.
• Experience with Azure Active Directory, Office 365, cloud-based phone systems, enterprise mobility management, and mobile device management.
• Strong knowledge of Microsoft and Apple software, IT hardware and software installation, maintenance, repair, and troubleshooting.
• Experience troubleshooting AV systems, Teams and Zoom video conferencing, meeting-room equipment, SaaS solutions, and enterprise email or data migrations.
• Must be available to work onsite in the Downtown Los Angeles office. Strong communication, facilitation, training, analytical, organizational, and problem-solving skills are required.

Nice to have

• Microsoft or equivalent IT certifications.
• Understanding of ITIL.
• Experience or interest in nonprofit work.

Culture & Benefits

• Work in a collaborative, close-team environment focused on inclusion, integrity, excellence, and co-creation.
• Work in an open-floorplan office environment with extended computer, phone, and office-equipment use.
• Hours may vary during peak Olympic and Paralympic Games periods.
• Employment is subject to compensation determination based on qualifications, experience, and operational needs.