Help Desk Lead (Aerospace)

Location: Full-time onsite at the Playa Vista office in Los Angeles, USA; US citizenship required.

Company

A fast-growing aerospace startup manufacturing satellite buses at scale through software, vertical integration, and manufacturing-focused hardware.

What you will do

• Lead daily help desk operations while providing hands-on Tier 1 and Tier 2 technical support.
• Monitor, prioritize, assign, and manage trouble tickets according to urgency, workload, and technician capabilities.
• Troubleshoot hardware, software, operating system, application, network, and user-access issues across multiple platforms.
• Provide troubleshooting guidance, technical direction, mentoring, and coaching to Helpdesk Technicians.
• Escalate unresolved issues to Tier 3 or the appropriate IT team and follow them through resolution.
• Collaborate with the IT Manager and ensure tickets are properly documented and resolved according to established procedures.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field.
• 3–5 years of experience in IT help desk, desktop support, or technical support.
• 1–2 years of experience as a Helpdesk Lead, Senior Technician, or supervisor.
• Hands-on Tier 1 and Tier 2 troubleshooting experience and knowledge of Windows, macOS, iOS, Android, and Linux.
• Experience with ITSM or ticketing systems and technical documentation.
• US citizenship and full-time onsite work in the Playa Vista area of Los Angeles are required.

Culture & Benefits

• Equity participation and a shared-upside compensation model.
• Company-paid medical, dental, and vision insurance for employees and dependents, plus $100,000 life insurance.
• Paid time off starting at 15 vacation days, growing to 20 or more annually, plus 10 paid holidays.
• 401(k) plan with employer matching, eight weeks of paid parental leave, and childcare reimbursement for work-related travel.
• Catered daily lunch, unlimited snacks, office socials, sports activities, and family gatherings.
• In-person collaboration at the Playa Vista office with a fully equipped workstation and tools.