Customer Service Representative

Location: 54060 Tlalnepantla, Estado de México, Mexico

Company

hirify.global is part of Smiths Group, a global engineering and advanced technology group serving threat detection, energy, medical devices, communications, and industrial markets. John Crane, referenced in the description, provides rotating equipment solutions and engineering services for process industries.

What you will do

• Coordinate customer orders, including pricing, specifications, account status, shipping requirements, product availability, and order entry.
• Communicate customer needs across purchasing, fabrication, assembly, planning, traffic, distribution, and quality teams.
• Expedite work-in-progress materials and coordinate revised demand, delivery schedules, and promise dates.
• Prepare simple quotes and maintain contract records for assigned customer accounts.
• Liaise with Quality on RMA and AQR cases and support customer satisfaction initiatives.
• Process customer invoices, analyze requirements, and assist Finance with overdue collections when needed.

Requirements

• Bachelor’s degree in Mechanical, Industrial, or Chemical Engineering, Business Administration, Foreign Trade, or a related field.
• Experience with an ERP system and intermediate Microsoft Office skills.
• Experience in planning, materials, and scheduling.
• Strong verbal and written communication, problem-solving, and organizational skills.
• Bilingual English–Spanish communication skills are required.
• Ability to read blueprints, identify product lines, and answer basic technical questions where applicable.

Culture & Benefits

• Permanent, full-time employment.
• Work within a global Latin America organization.
• Inclusive workplace focused on equality, ethics, and diversity.
• No recruitment fees or other hiring-related costs are charged to staff.