Premier Customer Care Representative

Location: Onsite at SN Av. Barranca Honda, Cuautitlán, Mexico 54769

Company

hirify.global is a global logistics and transportation company providing courier, delivery, and supply chain services.

What you will do

• Support strategic, top-tier enterprise customers across global and regional operations.
• Analyze service performance and customer data across multiple regions and operating companies.
• Perform root cause analysis and resolve complex or critical customer situations.
• Anticipate customer issues and deliver outstanding customer experiences.
• Prepare for and participate in enterprise and executive business reviews.
• Educate customers on hirify.global products, services, tools, and applicable regulatory or industry requirements.

Requirements

• High school diploma; some college education is preferred.
• Fluency in the local language and English is required; English proficiency is assessed through a TOEIC score of 600.
• At least two years of related experience.
• Strong interpersonal, written and verbal communication, teamwork, Microsoft Office, PC, and problem-solving skills.
• Availability to work onsite in Cuautitlán, Mexico.

Nice to have

• Experience supporting life sciences, aviation, e-commerce, or other industry verticals.
• Experience with learning and development design or delivery support.

Culture & Benefits

• Regular and full-time employment with 48 scheduled weekly hours.
• Opportunity to collaborate across functions and build internal and customer networks.
• Work within a company recognized for workplace excellence, technology innovation, diversity, and social responsibility.